Haidilao Huoguo 海底捞火锅 Landmark 81 - Hot pot restaurant in Thao Dien, District 2, Ho Chi Minh City

Food was good, the staffs were attentive but I want more autonomous experience. However the service they provided was really nice. Only thing I don't recommend is the fish, it has little taste.

Honestly, the service here is on another level. From the moment you arrive, even during the waiting time, they take care of you with snacks and drinks so you don’t feel like you’re just standing around. Once seated, the staff are incredibly attentive — they notice everything. Your drinks get refilled before you even ask, and they’re always nearby if you need anything. What really stands out are the little extras. If you have kids, there’s a playroom, plus puzzles and colouring activities to keep them occupied. For the ladies, there’s even manicure services available while you wait. There’s even a shoe polishing machine if you’re wearing leather shoes — a small detail, but it shows how thoughtful they are. The condiment bar is also very well maintained — fresh fruits, side dishes, and sauces are always topped up. Everything feels clean and organized, and if anything is out of place, the staff are quick to notice and fix it immediately. They also add fun elements to the experience — the noodle dance performance is always entertaining, and there are even traditional Chinese face-changing performances at certain outlets. If you know the “secret phrases,” you might even get a small free gift, which adds a playful touch, especially for couples or families with kids. Food quality is solid — fresh ingredients, good variety, and nicely presented. Overall, it’s not just about the food — it’s the level of service, attention to detail, and overall experience that really makes this place stand out. Definitely one of the most attentive dining experiences I’ve had.

I was looking for a place to quickly fix a broken nail and happened to notice a small beauty corner at the Haidilao restaurant, so I decided to ask if they could help. The nail technician, Trần Hiểu Hài, was incredibly kind and welcoming. She fixed my nail quickly and very carefully. Honestly, I was absolutely impressed. This level of care for people is something you rarely see. It’s not just service - it’s real hospitality. After such a warm experience, I didn’t even hesitate: now I definitely want to come back here for lunch. Such a pleasant and unexpected experience. Bravo for this approach to guests! ⭐ And at the end they even gave me a small gift 🥰🫶

One of coolest hot pots I been too. The meat and vegetables has a lot varieties. Tea and milk tea was refilled quickly. Service was excellent tier. Performance such noodle dance and there was another performer was really cool. Highly recommend trying this place.

I visited this restaurant on Yesterday evening. The staff member at the entrance was incredibly friendly and welcoming. Even though I initially told them I wasn’t planning to eat there and just asking to see the menu, they still gave me a small gift before I left. After looking around this building, I decided to come back and have dinner here. There were a few people waiting, but the wait time was quite short. While waiting, guests were offered tea, there also have games to play, after completing will have a smale gift. The food was delicious and reasonably priced. The table staff were attentive, caring, and made sure we had a great dining experience. The restaurant also offers complimentary nail services and free ice cream. Overall, it was a truly enjoyable and memorable experience. If you’re visiting Vietnam, I highly recommend giving this place a try!