CLOUD POT Vincom Thao Dien

Came on 4 Oct. Waited too long. After 45 min chicken was still being prepared… I had to order other food to replace that were not ready to serve. We had old people, children

DO NOT COME HERE IF YOU WANT A GOOD SERVICE RESTAURANT. I can’t understand this place. Food is good, it’s fresh and delicious, dumplings and meat are really tasty. But service? It’s terrible! The staff was not welcoming customers in and was using phone. So one day, I came in and a staff came up to me and said hello, but then she didn’t say anything else and didn’t let me go inside BUT INSTEAD, SHE WENT AND SERVE ANOTHER BIG FAMILY. So I didn’t want to eat here anymore, and so did the family . A few days earlier, I went here with my sister at 9PM and they were about to close the kitchen. I got buffet and ordered only a few plates of meat and clams. But for some reason, they brought out 6x clam plates, 9x meat plates and a lot of dumplings too. I ordered through a tablet and I was sure I only ordered a few, but I checked the list of dishes and someone ordered for us a lot of food. I contacted the staff but they didn’t do anything about it and they just gave us all the food because they already brought them out. It’s like forcing you to eat, I have to swallow a bunch of food one after another, because it’d be a waste and I’m worried about charges for wasted food. Luckily, although I didn’t finish my food, I didn’t get charged either. I feel like it’s the end of the day so the staffs brought out all the leftover food for us so they can start fresh in the next morning. Absolutely terrible service, utterly terrible.

It's very delicious, I like it and will back again

Cloud Pot Restaurant falls short of expectations, especially considering the price point and location. While the ingredients are acceptable, the overall dining experience is disappointing. The condiment station offers very limited choices, which is unusual for a hotpot restaurant and significantly reduces the enjoyment for diners who prefer to customize their sauces. The dessert and drink buffet is also weak, with minimal variety and little appeal, adding very little value to the meal. More importantly, the dining experience at the Vincom Thao Dien outlet is negatively affected by poor air-conditioning. The aircon is noticeably weak, making the environment uncomfortable—particularly for hotpot dining—where proper cooling is essential. Overall, Cloud Pot does not deliver a satisfying experience. Improvements in condiment options, dessert and beverage variety, and especially better air-conditioning are necessary before it can be recommended.

Overall was solid, we had the seafood option. We had some issues at first where we placed an order and it would say served but was never served... Items take a while to steam but our waitress tried her best and steamed some things in the back. I really enjoyed the premade sauces they had. The beef, clams, fish are all very good quality...however I feel for the pricier seafood option they should have more variety