Sushi Hokkaido Sachi Pasteur

As a regular customer across this restaurant chain, I dine at the District 7 branch much more frequently and have never encountered any bothersome issues aside from waiting when it gets crowded, which is completely understandable. However, remaining silent about the Nguyen Dinh Chieu and Pasteur locations will only lead to prolonged disappointment. This is my fourth visit to the Pasteur branch of Hokkaido Sachi. Not once have I walked away satisfied from this location. The first time was excusable as the place was quite crowded. The second time was a lunch gathering with colleagues from my company where we reserved a large private room upstairs. Nothing stood out, yet there was nothing praiseworthy either. The third time, dining with a friend, I actually had to summon the manager because numerous illogical things occurred. The staff handled tasks very poorly, requiring multiple reminders even for trivial matters. Service here is extremely sluggish and inflexible. I noticed that without constant managerial supervision, the staff work at an agonizingly slow pace. I did give constructive feedback to the manager on duty that day, and she cheerfully noted it down. Today, I visited once more for lunch. The restaurant was practically empty with only a few tables occupied, and eventually, mine was the only active table left. I ordered a bottle of mineral water without an ice glass to drink before the meal, yet it took over 15 minutes and several reminders just to get it served. The bottle was not chilled and arrived without ice. I do not know their standard procedure, but retrieving a bottle is an effortless task with zero margin for error. The food arrived excruciatingly slow, roughly 15 minutes per order, and all three rounds followed the exact same delay. When ordering a second bottle of water, I informed the staff member that the water was warm and requested an ice glass. Unbelievably, the staff member replied by asking if I wanted a glass without ice. It made absolutely no sense at all. It honestly felt as though the staff lacked basic common sense. The food quality generally resembles other branches like Crescent Mall, though noticeably sub par here. For instance, regarding the flounder sashimi in this picture, all five pieces on the plate were uniformly tough like rubber. It was shockingly chewy to the point that I had to tug with my fingers and bite with great force without being able to cut through it, eventually forcing me to spit it out. When checking out and pay the bill the attitude of the male waiter is not acceptable as he stands right next to me and stair in to my screen with banking detail and impolite asking me to take photo of transfer then walked away without saying anything left me speechless. On a related note, my previous visit to the Nguyen Dinh Chieu branch resulted in severe food poisoning, requiring hospital admission and taking more than a week to recover. I strongly suspect the raw squid was handled without proper hygiene or contaminated with parasites or viruses. Another family member who ate the squid experienced identical symptoms, while those who avoided it remained completely fine. Overseas, a food safety violation of this scale could easily shut down an entire chain alongside heavy compensation penalties. In Vietnam, I chose not to make a huge scene, and I cannot recall whether I contacted the restaurant or posted a review regarding that incident. I will be posting this review across multiple platforms so senior management takes notice and rectifies these shortcomings. Allowing this pattern to continue will inevitably lead to lawsuits or a gradual loss of clientele. I firmly believe many customers have suffered similar or worse experiences, choosing to walk away quietly because they doubted issues would be resolved. Given the brand prestige and immense hard work invested into building customer trust, operational problems like these must be thoroughly eliminated, as neglecting them will allow the damage to spread and harm the business long term.

This place is GREAT. The sushi is fresh and cold, they have tons of menu options and fish options, they have some private room seats which are awesome Becuase you get quietness and a HUGE table with an atmosphere of a Japanese house like room. The food is quick and is very good. You should definitely come here

We finished our entire meal and still did not receive our drink order. That was an hour and a half of waiting. When it did arrive the beer was flat. Waited another lifetime for the replacement which I just left when it arrived. The other drink arrived separately but by then we made our mind never to be back. Shame cool place. They took the beer off the final bill. I went next door ordered a beer got it within seconds 🤣

This place is pretty legit… I love sushi and wherever I travel I usually opt in for local sushi places. They have a very good selection of rolls and sashimi and so far after 5-6 visits I can confirm their quality is consistent. Staff is good, place is clean, aesthetics are on spot. The only thing I can give negative feedback on is the use of plastic plates for some of the servings, to be more precise, for one dish only from what I have seen so far. I am not sure why they do it, as most of the food comes in ceramic plates, but… i would rather not have it that way, it ruins the experience which they have put a lot of effort into. I wasnt fan of the grilled pork either because the sauce was sweet, but it is a matter of taste so its ok. Either way, would recommend this place and definitely would come back.

Food was good, unusual items available, I liked that it’s not narrow and dark like most places in Saigon, however the service we did not enjoy. Firstly they totally forgot to bring 3 items from our order. Secondly, we came 30 minutes before the closing time, from entrance they were telling us to order fast, then when we eat to pay fast and everything fast, it was quite annoying for a couple dinner…I was surprised to get this kind of service in Vietnam generally known for a good service. It was not smelling nice in the restaurant and the prices are not cheap at all. Many tables were dirty I assume that’s why it was smelly. In general looks like they invested a lot into the place but very badly organized and no standards.