Sonata Residences

2026 and the roof pool is closed for "renovation". Only not fancy pool on ground. For years. Do not expect clean rooms neither. Only the sheets are very clean. Rooms are not luxurious. Mediocre at best. It looks fancy in the lobby but it falls apart once you walk into an elevator. Scratched and not maintained.

WORST hotel experience This place is absolutely unacceptable. Here’s why: Extremely dirty room Stained bed sheets and pillowcases, visible dirt and mold in the bathroom, dirty shower head, door handles, and window frames. The room had a strong unpleasant smell. This is a serious hygiene issue. Room does not match photos The room we received was completely different from the photos shown online. The listing is misleading and does not reflect the real condition of the rooms at all. False 5-star rating This property is advertised as a 5-star residence hotel, but it felt more like a poorly maintained budget motel. Very old, neglected, and unhygienic. Because of these conditions, we left the room immediately on the same day and returned the room key. We did not stay overnight. Very disappointing experience. Save your money and choose somewhere else. PS: The photos on the website are 100% misleading. This is not what you get in reality.

I've been living at Sonata Apartments for approximately six weeks, and I genuinely regret signing a six-month lease. For the price I'm paying, the cleanliness, maintenance, and overall quality are extremely disappointing. The ant infestation is ridiculous. I cannot leave food, juice, or coconut water on the counter for even two minutes without ants taking over. There are also other insects throughout the apartment, including what appear to be larvae around the bathroom drains. The housekeeping service is terrible. Although cleaning is scheduled twice a week, the staff essentially empty the trash and mop the floors. Countertops, tables, sinks, and toilets are often left dirty. There is also visible mold on the walls, particularly in the bathroom. My biggest concern is my health. Since moving here, I've experienced three respiratory infections in approximately six weeks, something I've never experienced before. While I cannot confirm the cause, the mold, questionable AC cleanliness, and overall sanitation are concerning. The gym is filthy, with visible dirt and grime covering the equipment and floors. Maintenance also appears neglected. The microwave barely heats food while making the dishes scorching hot. The kitchen has extremely weak water pressure and no hot water. The mattress is hard, uncomfortable, and placed directly on the floor. The laundry detergent or fabric softener has an overpowering fragrance that gives me headaches and skin irritation. Anyone with sensitivities should be cautious. I was also informed that paying rent through QR/bank transfer involves an additional 10% tax, while cash payments avoid this charge. The one positive is that the staff are very polite and pleasant. Unfortunately, friendly staff cannot compensate for poor living conditions. I chose this apartment primarily for the swimming pool, but I now realize I compromised too much on basic cleanliness and comfort. I genuinely believe I could have found a much better apartment for the same price elsewhere. I'm only six weeks into my lease, and I already regret signing a six-month contract. I cannot recommend Sonata Apartments in its current condition. The value for money simply isn't there.

My second home for 7 years I’ve been staying at this hotel for 7 years, and it still feels like coming home every time. The management is consistently excellent — they actually listen to guests and fix things before they become problems. What makes it special is the staff. Friendly, warm, and they remember returning guests even after months away. From front desk to housekeeping, everyone treats you with genuine care, not just “customer service”. After 7 years of stay, I can say this place sets the standard. Management + staff = perfect combo. Highly recommended to anyone looking for consistency and real hospitality.

This is hands down the WORST serviced apartment I have ever stayed at. Absolutely avoid this place at all costs! The service is beyond terrible, and the staff have absolutely no professionalism or basic respect for guests. Their attitude when handling complaints is simply unacceptable. I honestly have no words for how awful this experience was. Save your money and stay somewhere else. RUN, DON’T WALK!