Petmall

Great selection of food and toys. Angel cat approves.

twice in a row I ordered simple pet products from here twice in a row they completely screwed up the order - sent the wrong item with the wrong address on it twice in a row they absolutely could not care less, did nothing to solve the problem and just told me to put in a claim with Shopee, which takes weeks to process. never shop here again 🤷 UPDATE: the owner asks ‘what does this have to do with Petmall?’ I’m happy to answer. 1) I ordered several items and paid for them. I received the package from Shopee but only half the items I ordered were in the box. When I reached out to you to ask why, you said none of those things are in stock. Oh ok? Why did you accept and fulfil the order then? Why didn’t you cancel it? Instead they just sent the items they had and didn’t send the items they didn’t have, even though I’d paid for them and they were still listed on their Shopee page as in stock. So what’s the solution Petmall? They told me to file a claim with Shopee for the missing items. I had to take pictures to override the ‘successful delivery’ update on Shopee, wait three days for them to investigate the claim that not all of my order was received, then wait 14 days for them to process a refund. All could have been avoided if Petmall just cancelled the order when they saw they didn’t have the items I had paid for in stock. Any apology for all that inconvenience and annoyance they caused me? Nope. Couldn’t care less. ‘What does that have to do with Petmall?’ I dunno guys, seems like it’s kind of entirely your fault? We’re not done. Let’s talk about order number 2. This time I ordered over 4 million in dog food and paid for 60 minute express. To be clear, that’s when Shopee sends a courier to the store to collect your item and then they bring it straight to your house. It doesn’t go to any Shopee warehouse or fulfilment center. The only job Petmall had was to hand my order over to a driver. Sadly they screwed that up and gave him the wrong order. The courier showed up with a completely different item marked with a different address. When I told him that’s not my order, he agreed it was wrong but said this is what the shop gave him. ‘What does that have to do with Petmall?’ I DUNNO GUYS, seems a lot like it’s completely your fault again doesn’t it? Any apology? Any effort to solve the problem? Nope. In fact the guy on the phone was absolutely horrible and constantly interrupted me, was abusive to my wife and couldn’t seem to wrap his mind around how Shopee can say ‘successful delivery’ but the item delivered can be the wrong one. Just couldn’t compute. I have spent thousands of dollars at this clown show but will never give them another penny.

The staff here speak English well. They understood what I needed and gave me very helpful advice.

I came seeking supplies for a newborn kitten- not only did they sell me suitable products, they kindly gave me a box to house her, and even taped up the sides for me so she couldn’t climb out. Kind service and very helpful staff- thank you Petmall!!!!

Convenient but expensive and the pricing is not transparent. Most references don't have any prices attached, need to ask for help which is bad for customer experience.