Haven Hut Riverside Hotel

⚠️ WARNING — Avoid this hotel if you value sleep, peace, or basic customer service. I stayed here for a week because I was in HCM for business, not traveling, and unfortunately this was one of the worst hotel experiences I’ve ever had. 1. The room could not block out sunlight. When I first checked in, I was given the room shown in the first picture. The curtains did not work properly and could not block the sunlight. The picture was taken at around 6:30 AM, and you can see how bright the room already was. I’m very sensitive to light, so I could no longer sleep. I asked if I could move to a room without windows or if they had any solution. I was told there was nothing they could do and that I had to find my own solution. I also asked about a refund, but was told it was non-refundable. 2. The noise is terrible. I normally sleep until 8–9 AM, especially because I was staying here for work. However, the cleaning staff were extremely loud in the mornings — shouting, talking and repeatedly banging doors. The rooms are also very close together. I could clearly hear people talking and showering in neighboring rooms, which made the stay very uncomfortable. 3. The air conditioning broke down. On the 5th night, the AC stopped working. By 7 AM, the room was extremely hot and I could no longer sleep. ( Old Model AC with loud noise type, it is already old, can’t expect much ) I informed reception and was told an engineer would come. I waited two hours, but nobody came. After calling again, a staff member came to try to fix it, but the problem continued. Finally, the engineer came around 11 AM — four hours after I first reported it. By then, I had lost most of my morning, couldn’t properly get ready, and my work were completely disrupted. 4. The room change was extremely frustrating. After the engineer left, I assumed the AC had been fixed and went to shower. While I was showering, someone knocked on my door and the room phone kept ringing. I was then told the AC was still broken and that I needed to change rooms. There was no real apology or explanation. I had two suitcases and belongings everywhere, plus meetings that day, so having to suddenly pack everything was extremely frustrating. To be fair, the staff did help me move my belongings when I asked, so I appreciate that. 5. The second room had the exact same sunlight problem. The second picture is from the new room. Again, there was no proper way to block the light. The picture was taken around 6:30 AM, and the room was already extremely bright. After everything I had experienced, I still couldn’t sleep properly. At this point, I genuinely have to ask: Does the owner care only about how much money the hotel makes, rather than the actual guest experience? Do you ever check the rooms? Do you check whether the curtains actually block sunlight? Do you consider how loud the cleaning staff are in the morning? Do you have a proper system for dealing with AC problems and guest complaints? For a hotel, sleep is one of the most basic things you are paying for. Unfortunately, I did not get that here. I stayed for a full week, and the experience affected my sleep, mood, work, and overall stay. I would not recommend this hotel, especially if you are a light sleeper, sensitive to sunlight, or staying for business. ⚠️ Please think twice before booking.

I thought Vietnam had a no smoking inside hotel law? THEY DO. But this property disregards that and if you complain about smoke, they will gaslight you and said they don't smell it. Of course they DO. They just do want to enforce the no smoking law and hotel rule. Plus, the bellman sits just a few feet from the front of the fdoubel doors that automatically open anytime anybody enters or leaves, which turns the lobby into a suction device, sucking the smoke from the bellman and workers straight into the lobby which stinks like a bar and into the elevator shaft up to every floor. The elevators acts like a chimeny taking hot hair and foul cigarette smoke to every floor. Management does nothing to change this terrible situation.

Very pleasant stay at Haven Hut Riverside Hotel. The hotel is conveniently located on the main road, with restaurants and other amenities within easy walking distance. My room was clean, comfortable, and well maintained. The staff made the experience even better. Although my scheduled check-in time was 2 PM, the girl at reception kindly helped me check in early without any hassle. The staff were polite, welcoming, and easy to communicate with in English. The girl at reception in the morning was also especially courteous and helpful. Overall, a lovely place to stay, with a convenient location, clean rooms, and warm hospitality. I would happily recommend it

The hotel was fine overall, and the staff did try to help when we needed something. However, they were very strict about the check-out time, which I found quite uncomfortable. The check-out time was 12:00, and at 12:15 they had already come to our door four times and called us once. I understand that they need to follow their check-out policy, but 15 minutes past the check-out time felt a bit excessive. Also, the room only had two shower towels—no hand towels or face towels. We asked for them and they provided them afterward, but I would expect these to be available in the room from the beginning. Overall, it was a nice stay, but I wouldn’t say it was the best hotel experience I’ve had.

I had a wonderful stay at this hotel. The room was clean, comfortable, and very peaceful, which made it easy to relax. The staff were friendly, welcoming, and always ready to help. The location was convenient, and everything was well maintained. I especially appreciated the quiet atmosphere and comfortable bed. I would definitely stay here again and highly recommend it to anyone looking for a relaxing place to stay.